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#TROUBLE SETTING UP EMAIL ON OUTLOOK FOR OFFICE 365 HOW TO#
#TROUBLE SETTING UP EMAIL ON OUTLOOK FOR OFFICE 365 FOR MAC#
#TROUBLE SETTING UP EMAIL ON OUTLOOK FOR OFFICE 365 UPGRADE#
#TROUBLE SETTING UP EMAIL ON OUTLOOK FOR OFFICE 365 PASSWORD#

If all mailboxes in your organization are in Exchange Online, add an Autodiscover CNAME record that points to "". For more information, see the following resources: If the test fails, verify that the Autodiscover service is set up correctly. If the test is successful, Autodiscover is working correctly. When the test is finished, determine whether it's successful. Remote Connectivity Analyzer Outlook Autodiscover testĬomplete all the required fields on the form, and then click Perform Test. In a web browser, browse to the Microsoft Remote Connectivity Analyzer tool at the following website: To use Remote Connectivity Analyzer to test whether Exchange Autodiscover is working correctly, follow these steps: Use Microsoft Remote Connectivity Analyzer

In the left navigation pane, click Domains, select the domain name that's used by the affected user, and then click Troubleshoot to start the wizard.

Click Admin to open the Microsoft 365 admin center.

To use the Domain Troubleshooting Wizard in Office 365, follow these steps. Use the Domain Troubleshooting Wizard in Office 365 Administrators can use the Domain Troubleshooting Wizard in Office 365 or Microsoft Remote Connectivity Analyzer to confirm that the records are set up correctly. Setting up Autodiscover and other related DNS records is required for Outlook connectivity in Exchange Online. We strongly recommend that you set up Exchange Autodiscover when you are using Outlook to connect to Exchange Online mailboxes. The Autodiscover CNAME record must exist and must be set up correctly. Method 3: Make sure that the Autodiscover CNAME record is set up correctly If this method doesn't resolve the problem, go to Method 3.

#TROUBLE SETTING UP EMAIL ON OUTLOOK FOR OFFICE 365 FOR MAC#

Set up an email account in Outlook 2016 for Mac.

#TROUBLE SETTING UP EMAIL ON OUTLOOK FOR OFFICE 365 HOW TO#

For more information, see Download and install Office using Office 365 for business on your PC.įor more information about how to set up Outlook for Office 365, see the following resources:

#TROUBLE SETTING UP EMAIL ON OUTLOOK FOR OFFICE 365 UPGRADE#

If you're using Outlook 2010 or an earlier version, upgrade to the latest version of Outlook.

#TROUBLE SETTING UP EMAIL ON OUTLOOK FOR OFFICE 365 PASSWORD#

Method 2: Upgrade to the latest version of Outlookįirst, make sure that you enter the correct email address and password on the Auto Account Setup page of the Add New Account Wizard in Outlook. If the first method doesn't resolve the problem, go to the next one. If Method 1 doesn't resolve the problem, and if you're using a custom domain with Office 365, use the following methods in the order in which they're listed. Additional methods If you're using a custom domain This diagnostic does automated checks and returns possible solutions for you to use to try to fix any detected issues. Click Run when you are prompted by your browser. Use the I need help setting up my Office 365 email in Outlook diagnostic in the Support and Recovery Assistant (SaRA). Solution Recommended method Method 1: Run Office 365 Support and Recovery Assistant For help in connecting Outlook to a third-party service, contact your third-party mail provider. For help in connecting to Exchange Online from a mobile device, see Set up and use Office 365 on your phone or tablet. This article discusses Outlook 2016, Outlook 2013, and Exchange Online.

In organizations that use Active Directory synchronization, the mail, mailNickname, displayName, and proxyAddresses attributes are not set up correctly for the synced user in the on-premises Active Directory.

The Autodiscover CNAME record for your domain doesn't exist or isn't set up correctly.

The required updates for Outlook to automatically connect to Exchange Online aren't installed for the version of Outlook that you're running.

The wrong email address was entered on the Auto Account Setup page of the Add New Account Wizard in Outlook.

This problem occurs for one of the following reasons: When you test by using the Microsoft Remote Connectivity Analyzer, the following error message may be returned:Īutodiscover cannot process the given e-mail address. Additionally, you receive the following error message when Outlook tries to set up the server settings for your profile:Īn encrypted connection to your mail services is not available When you try to set up a new mail account for Office 365 by using the Add New Account Wizard in Microsoft Outlook, your Outlook profile isn't automatically set up.